Check out our top FAQ’s
Can’t find the answer to your question? please get in touch with us via our contact form
General
Please see each event for details. Most events have gate closures at 19.00.
No, please bring cash with you. Our vendors and attractions also accept card payments.
Fireworks are not affected by the weather so please do not worry, the show will go on. We do suggest you dress appropriately for the conditions on the day.
Portable light weight camping items can be brought to the events but no trolleys, so please make sure you are able to carry all your items.
No. Please do not bring any sparklers or fireworks to any event hosted by Komodo Events.
Although we do love dogs, we do not permit dogs or any other animals into the events.
No. Any rides and attractions are not included in your entry price.
You can of course bring any baby food or specialist diet requirements. You will not be permitted to bring in picnics/takeaways or pack ups unless for a specific dietary requirement not offered by our food venders.
All our events cater for vegetarians, vegans and gluten free guests.
Accessibility
Yes. We have dedicated drop off and pick up areas at each site. Please advise your driver to follow the signs for Taxi’s.
There maybe some areas which may be uneven, grassed or gravel based.
Please note some of our events are held in open fields and as such can be uneven under foot. Please bear this in mind when considering if you will be able to navigate the field safely.
There is no discount for carers. A full priced ticket will be needed for each person attending.
Yes. All of our sites have accessible toilets/facilities.
Yes, we have available at all our events accessible parking. Please make sure you have a valid Blue Badge on display for each car to park in these areas.
Ticket Related
We do understand that at times the best plans do not always go without problems. Although we do not offer refunds (unless in the event of the event being cancelled by ourselves) we will offer to exchange your ticket to another Komodo Events display. Please contact tickets@komodofireworks.com for enquiries of this nature.
Please check your spam or junk folder just in case they have gone astray from your main inbox. If you still can’t find them, please email tickets@komodofireworks.com. We can help you find lost/not received tickets but please don’t leave it to the last minute.
Yes. To help us manage the events and understand the number of people attending, we ask all attendees to have a valid ticket even if it is a free ticket. Please do not turn up without your e-ticket. If you cannot produce a valid QR code you will have to buy a new ticket to gain access to the event.
No. We are a ticketless event. Once you purchase your ticket via the ticket platform, you will receive an email with your entry QR code e-ticket. You can choose to download/save this to your device or print off a copy and bring with you. We would encourage you to download prior to arriving at the event as we cannot guarantee the data signal. No QR code – No entry. It is the ticket holder’s responsibility to provide a valid entry e-ticket to gain access to our events.
Yes, tickets may still be available on the day but all of our events have capacity limits and are likely to sell out in advance so make sure you get them early by pre-purchasing on the ticket platform. Tickets on the gate are full priced and if you haven’t pre-purchased, children will be chargeable too.
All attendees will need a ticket to gain access to the event. We offer on most events FREE entry to under 3’s when an adult ticket is pre-purchased, but you will still need to download a free ticket. If you have not pre-purchased your tickets, children of all ages will have to pay to get in.
If our event offers parking (please see each event for details) it will be free. These events will also have a priority parking and or stay warm parking options which are chargeable and require a parking and entry ticket for every member of the vehicle.
